Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If your question isn’t answered here, get in touch today.
What is your return policy?
Custom Products Satisfaction Guarantee:
We hope that you enjoy your custom items, and we will work with you during the quoting, design, and proofing process. We're always ready to answer any questions and help before, during, and after the production process to get you what you need.
Custom Products Warranty:
All Custom Products are guaranteed to be free from defects in workmanship or material under regular use and adhering to the care instructions included with your order for a period of 14 days from the date of purchase. If any item is claimed to be defective within this time, we will repair or replace the product or component if it is determined that the defect existed at the time of manufacture or developed under regular use.
Returns & Exchanges:
No returns or exchanges can be accepted if the merchandise was custom produced, including custom size, custom color, custom printed or custom-cut gems or jewelry. Any issues as described under the Warranty section above will be taken care of with any custom product we've produced.
Additional Questions? Call us at (919) 229-9021, and we will be happy to help!
If you are not 100% satisfied with your purchase, we will gladly exchange it or offer you a store credit. If you purchased an item that is 20% off or higher, the items are FINAL SALE and will not be granted a return or store credit. NO REFUNDS.
Please send an email to firstname.lastname@example.org before starting the return.
DELIVERED BUT NOT DELIVERED
All shipments include Tracking with Delivery Confirmation and insured for the amount of the order. If the tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact couriers at the numbers below in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Press 0 , then 0, then press 5, then 5, then 2
Keep saying "Speak to a representative" at each prompt
Press 0 at each prompt, ignoring messages
Send All Returns/Exchanges to the address below:
I Heart Gemstones
PO BOX 40681
Raleigh, NC 27629
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use, share, and disclose visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
How can you withdraw your consent?
If you don’t want us to process your data anymore, please contact us at email@example.com or send us your request to PO BOX 40681 Raleigh, NC 27629.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org or send your request to PO BOX 40681 Raleigh, NC 27629.